Posted: Friday, March 10, 2017 4:15 PM
Position Overview: 13;
The primary responsibility of the Cocktail Server : Pool is to provide Hotel/Casino guests with prompt and accurate beverage service and providing unmatched service to all guests in every interaction. All duties are to be performed in accordance with departmental and The Venetian The Palazzo Casino Resorts policies, practices, and procedures.
Essential Duties and Responsibilities: 13;
:Efficiently and accurately takes and delivers orders, possess excellent interpersonal service skills with a friendly and professional demeanor, manages multiple tasks and remain calm in very high paced and stressful environment and works well under pressure.
:Provides unmatched service to guests at all times. Proactively seeks guest service opportunities.
:Interacts with pool guests taking drink orders while up:selling and delivering high quality drink orders to the guests in a timely manner.
:Must be familiar with both semi and modified beverage club service
:Maintains assigned areas by keeping them clean and free of debris, and tracks guests while they move about the Casino floor.
:Handles cash and credit transactions accurately and efficiently associated with beverage sales and provide appropriate change to the guest based on beverage sales.
:Knowledge and terminology of beer, wine, and spirits. Must be familiar with domestic and import beers, different types of wine, brand name spirits, and garnishments.
:Provides accurate directions and information for guest inquires and is knowledgeable about all aspects of Venetian and Palazzo services, features, attractions, promotions and special events.
:Perform additional duties as directed by management.
:Provide a service or assistance to meet the needs of a guest, client or customer.
:Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
:Comply with policies and procedures of the department or section in order to complete service satisfactorily.
:Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
:Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
:Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
:Consistent and regular attendance is an essential function of this job
:Performs other related duties as assigned 13;
Minimum Qualifications: 13;
:21 years of age, proof of authorization/eligibility to work in the United States,
:High School Diploma or equivalent.
:Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
:Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
:Maintain a professional, neat and well:groomed appearance adhering to Company appearance standards.
:Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
:Work varied shifts, including weekends and holidays.
:Minimum one (1) year cocktail service experience in a high volume cash handling setting required.
:Must possess superior customer service skills.
:Previous experience at a pool or nightclub preferred.
:Must possess brand and/or recipe knowledge and be familiar with customer ordering practices for beers, wines and spirits.
:Must possess knowledge of attractions/restaurants in the Las Vegas area and provided by the Venetian.
:Must be able to obtain a Health and TAM card.
:Must have the ability to speak and to listen in a public forum, basic math
• Location: Las Vegas
• Post ID: 25551939 lasvegas