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Posted: Sunday, January 21, 2018 10:01 AM

Job Description:/h3:
We are looking for warm and friendly staff for our Front Office Team
The Front Office Agent will:
:Greet customers immediately with a friendly and sincere welcome.
:Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotels marketing programs. Requires continual standing and movement throughout front office area.
:Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
:Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
:Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
:Ability to stand and move throughout front office and continuously perform essential job functions.
:Ability to read, listen and communicate effectively in English, both verbally and in writing.
:Hearing and visual ability to observe and detect signs of emergency situations.
:Experience with Lightspeed systems is a plus but not required.
Previous hotel customer service REQUIRED.
Must have a Yes I Can positive attitude and be available to work varied shifts as needed including weekends and holidays.
Company Description:/h3:
At The Westin Lake Las Vegas Resort and Spa, you will discover a side of Las Vegas that is anything but ordinary. Retreat from the neon lights of the Las Vegas Strip to a lakeside paradise at our Lake Las Vegas hotel where the only item on your itinerary is relaxation. Unwind with our spa, discover what drives you on our Jack Nicklaus signature golf course, or indulge in AAA Four:Diamond Japanese / Steakhouse cuisine at our signature restaurant, Marssa. Named as one of the worlds best hotels by Travel + Leisure, our 3,600 acre Lake Las Vegas resort offers luxury in Henderson, Nevada.


• Location: Las Vegas

• Post ID: 39939807 lasvegas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018