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Posted: Monday, March 13, 2017 11:04 PM


Position Overview: 13;
The primary responsibility of a Level 1 Specialist is to perform all Telecom, Priority Services, and Guest Services tasks to include answering incoming calls and directing them to the correct location within the property, confirming baggage and transportation requests, and processing in:house housekeeping guest requests. All duties are to be performed in accordance with departmental and The Venetian and The Palazzo Resort Hotel Casinos policies, practices, and procedures.
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Essential Duties and Responsibilities: 13;
:Key Responsibilities
:Receives inbound calls from potential guests and directs to the appropriate departments.
:Consistently provides each and every guest with 5 Star/5 Diamond service.
:Responsible for paging Hotel/Casino guests within the vicinity as needed.
:Locates key company Team Members via pager or cellular device.
:Arranges and performs wake up calls personally and offer special services as needed or requested by guests, Resort Services Management, and Hotel Management.
:Reviews arrival messages according to specified schedules and turn on appropriate message indicator as the guest status changes.
:Provide information regarding luggage assistance, guest requests, and other inquires as needed.
:Performs any other related duties as assigned.
:Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
:Consistent and regular attendance is an essential function of this job
:Performs other related duties as assigned

:Key Processes
:Provide a service or assistance to meet the needs of a guest, client or customer.
:Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
:Comply with policies and procedures of the department or section in order to complete service satisfactorily.
:Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.
:Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
:Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
:Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
:Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
:Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed. 13;
Additional Duties and Responsibilities: 13;
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Additional Duties and Responsibilities: 13;
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Additional Duties and Responsibilities: 13;
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Minimum Qualifications: 13;

:18+ years of age.
:Proof of authorization/eligibility to work in the United States
:High school Diploma or equivalent.
:Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form.
:Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
:Maintain a professional, neat and well:groomed appearance adhering to Company appearance standards.
:Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
:Work varied shifts, including weekends and holidays.
:A minimum of one year (1) of Hotel exp. preferred.
:PBX/Telecom operator experience in a high call volume call center, or Telecom setting prefered.
:Knowledge of Xtend, SDD Jazz, HotSOS, and Northern Telecom Meridian Console preferred.
:Must be proficient on Word and Excel.
:Must have the ability to type a minimum of 35 wpm.
:Must be able to work from a seated position

Source: https://www.tiptopjob.com/jobs/64367635_job.asp?source=backpage


• Location: Las Vegas

• Post ID: 25543024 lasvegas
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