Bilingual Call Center Representative (932 applicants needed) - Asurion LLC (Henderson, NV)
For the past 20 years, Asurion has helped people across the globe balance the interdependency between life and technology.
Today, as the industry-defining leader of technology solutions, we ensure 280 million consumers' devices and appliances stay online and on the job in this fast-moving,tech-driven world.
We help you retrieve the seventeenth (and perfect) picture of your dog in that sweater, and make sure the undeliverable email is delivered. We replace that lost phone, and make your TV shake hands with the Internet. We're the silent partner in your video editing career, and the reason you can do that thing with the thing that makes beautiful music on your tablet.
We're the people who know what that one button does. And sometimes what it does not do.
We have always worked as though life depends on us. And, increasingly, it does. Technology is virtually everywhere. It drives performance at work, powers a growing number of tasks at home, and guides us as we move between the two.
At Asurion, we not only understand technology, we appreciate the value of it. Life without the laptops, devices, and apps we become accustomed to can become very challenging, very quickly. And as your home's devices become interconnected, the stakes become even higher.
We're a technology company. But we're also an amazing group of people. When you call us, you'll talk to people with the patience and experience to genuinely help. We understand what it's like to have a cell phone fall in the swimming pool or a hard drive crash on a term paper. We replace. We fix. We find. We solve. We keep you in the game.
Asurion ensures technology and people are harmonious. And your life is in balance. We do so across the digitally connected globe, by speaking six languages, and by working across any device, platform or provider.
There's only one system like ours on earth, and it took two decades of innovating, and empathizing, to build.
Asurion. Life’s Operating System™.
Do you have a passion for customer service? Asurion is seeking full-time service-oriented individuals to join our team of Premier Support Specialists!
Provide a world-class customer service experience for our customers by answering questions and diffusing frustrations.
Build trust with our customers and provide quality results in an efficient manner.
Use your advanced technical knowledge to solve technical support for programming and equipment issues.
Answer a wide array of questions and provide education on complex issues, self-resolutions and offer value-added services.
Talk to people with the patience and experience to genuinely help.
Our ideal candidate:
Is focused and organized.
Loves technology and helping others.
Quickly navigates multiple software programs, windows applications, and search engines.
Has top-notch listening skills allowing him/her to understand the issue and troubleshoot resolutions.
Is self-motivated with the ability to stay on task and take initiative.
Must be self-disciplined and be able to operate independently.
Has the ability to up-sell to promote additional services and products that promote program loyalty.
will be engaged and open to continuous feedback and improvement through the use of coaching sessions
High school diploma or GED and 1 year of customer service experience.
Able to use appropriate grammar and tone to provide information and problem resolution to customers.
Flexible to work all shifts as required including evenings, weekends, and holidays as well as be able to attend each class of the 6-week training period.
Pass a pre-employment background check and drug screen.
• Post ID: 29134298 lasvegas