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Posted: Sunday, November 5, 2017 1:19 AM

Job Description Randstad is seeking Bilingual Customer Service Representatives for a large financial Las Vegas! Start date : 11/27 Training : 3-4 weeks of training M-F 7-330 or 8-430 start time Location : Las Vegas, NV United States 89102 Hours : Monday - Friday, 5a-7p PST and Saturday, 6a-5p PST - CANDIDATES MUST BE FLEXIBLE WITHIN THESE HOURS, WILL HAVE SUNDAYS OFF AND ONE OTHER DAY DURING THE WEEK Responsibilities: Some data entry is required for this role employees will take about 70 calls per day. Employees will assist customers who get a flyer with a credit card offer and call into the department. Answers inbound calls and key in the application information for the customer on the line. It is very important that these individuals make this experience very personal. (Example: talking with a smile, please, thank you, etc.) Ability to multitask is very important for the success of these roles. Employees will be utilizing 5 different internal systems. Computer experience will help these candidates to be successful. Responsible for responding to inquiries and complaints about more complex products/services and/or from premier customers. Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes. May also cross-sell or refer products, review data and report trends to management, and project work


• Location: Las Vegas

• Post ID: 36930972 lasvegas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017