Posted: Saturday, January 6, 2018 4:54 AM
POSITION SUMMARYThis position will be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction by promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and products. MINIMUM JOB QUALIFICATIONS AND REQUIREMENTSHigh school diploma or GED required.Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people.Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service.Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others.Ability to make decisions and exercise good judgment in a fast-paced structured environment.The ability to comfortably apply consultative sales techniques.Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience.Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.Must be a motivated self-starter who thrives in a team oriented environment.A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.Ability to successfully complete ongoing training requirements.Flexibility to work all available shifts (M-F; 6:00 am to 6:00 pm and including at least one weekend day shift; 6:00 am to 6:00 pm).ESSENTIAL JOB DUTIES AND RESPONSIBILITIESEducate customers on ingredients, features, benefits and use of company products.Accurately and in a timely manner, assist customers with inquiries and requirements by establishing a rapport in order to understand their service needs.Responsible for learning about all company products, procedures and techniques in order to respond to related customer inquiries. This includes initial training along with ongoing education as new products and systems are introduced.Generate written correspondence and process document requests.Make appropriate corrections of denied, process-in-error or re-classified claims.Follow department Call Quality procedures as required.Document customer inquiries and actions on tracking system and/or by completing logs.Maintain confidentiality and sensitivity in all aspects of internal and external contacts.Manage a high volume of calls on a daily basis and prioritize follow-through.Assist in identifying issues and trends to improve overall customer service.Identify errors promptly and determine what corrective steps may be taken to resolve errors. WORK ENVIRONMENTWork is performed in an office environment. ProCaps Laboratories is an Equal Opportunity Employer.Pre-employment Drug Testing is a condition of employment.
• Location: Las Vegas
• Post ID: 39361862 lasvegas