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Posted: Friday, March 10, 2017 9:50 AM

Job Description:/h3:
Customer Experience Specialist : Fleet Division

Reports To: CES : Fleet Division Supervisor
FLSA Status: Non:Exempt
Department: CES Fleet Division

Who are we looking for:
Geotab is looking for amazing talent, someone who can contribute to our Marketplace department efforts and deliver results Geotab is actively seeking a Customer Experience Specialist: Fleet Division who should be able to quickly contribute to growing the growing Client Base (the Base), which is critical to the long:term success of the company. If you love technology, have experience with customer relationships, driving growth, reducing churn, and are keen to join a leading edge technology firm : we would love to hear from you

What are the details of this position:
The ideal candidate is a self:starter with strong written and verbal presentation and communication skills, and holds the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have customer relationship management and customer lifecycle skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
Duties and Tasks/Essential Functions:
Initiate customer onboarding process to ensure each customer has been contacted to participate in a product training session. This includes facilitating and leading web:based training programs (one:on:one and group sessions) for prospective and existing customers, carriers, resellers, and sales representatives, adapting delivery to diverse audiences.
Forecasts customer, carrier, reseller, and sales training needs, agendas, developing curriculum, and creating training videos based on developed curriculum. Coordinate with all departments in the management, communication, and marketing of training sessions to specific target audiences of this curriculum and updating of web resources.
Support client, internal sales team, resellers, and carriers by providing phone, chat, and email assistance, when needed for all Geotab and integrated products. This includes preparing presentations and quotes, order entry and all activities within sales operations, and directing the customer to the applicable resources and internal teams when necessary.
Identify and assess customers needs to achieve customer satisfaction and loyalty, building sustainable relationships of trust through open and interactive communication.
Facilitate customer feedback by sending the satisfaction survey and following through with each customer to ensure complete satisfaction.
Perform consistent customer contacts every 90:days to ensure satisfaction of the product, and consulting on further enhancements to the use of the Geotab and integrated products. These contacts are to ensure proper usage and maximize effectiveness of fleet products, and also include Thank You cards for establishing a personal experience.
Partner with National Account Managers to mine assigned customer base for add:on sales through effective prioritization, identifying opportunities, qualification, and closing the sale.
Focus on customer retention of inactive customers, or customers requesting cancellation of service by introducing new solutions, creative problem solving techniques, promotional offers, and all measures of customer satisfaction designed to retain the customer base.
Develop formal value assessments, proper
portal/dashboard/reporting configuration, and ROI analysis for existing clients to maximize fleet potential. Also offer new solutions to customers in an effort to enhance product utilization and service.
Complete ongoing training and market research to stay current on existing and new Geotab products, accessories, and integrated products and services, develop new skills, stay up to date with whats


• Location: Las Vegas

• Post ID: 25546392 lasvegas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017