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Posted: Saturday, November 4, 2017 1:37 PM

Position Description The Customer Support/Tech Support candidate will be responsible for supporting, training, and implementing our enterprise payment gateway DOLLARS ON THE NET-- and corresponding services to a broad customer base in a myriad of industries. A successful candidate must be familiar and experienced in an Application Service Provider (ASP) operating environment and be able to effectively articulate solutions to the customer. Essential Functions First-tier support: Answering all inbound calls to the Customer Support department Identifying issues defined by customers Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible Logging case history and follow up on open cases for quality assurance and account retention Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services Keeping abreast of our solutions' new features, functionality, and installation procedures Attending all required department meetings and trainings Knowledge, Skills, and Abilities Troubleshooting of PC-related issues Team player Ability to pick up new concepts easily with a passion to learn and self-motivation Ability to multi-task effectively Assertive and able to resolve customer issues with tact and diplomacy Demonstrate a sense of urgency, drive, proven capability to develop, lead, and implement new initiatives with little supervision on an ongoing basis Excellent communication skills required: Verbally communicate clearly Clarify problems or issues Good listening skills Professional and courteous Positive attitude


• Location: Las Vegas

• Post ID: 36905627 lasvegas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017