Posted: Sunday, November 5, 2017 10:41 PM
Job DescriptionThe Gold Choice Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This team member provides world class customer service to Hertz customers throughout the car rental process to understand the customers travel needs, promote Hertzs products and services and resolve issues. The key responsibilities and accountabilities are:Provide world class customer service to valued Gold Rewards customers by managing the rentals and returns process, in compliance with Hertzs policies and procedures Personally welcome customers using with a pleasant greeting and answer questions in a friendly manner.Resolve customer issues and concerns tactfully, using effective customer service techniquesEffectively communicate and offer ancillary products and services to enhance customers travel experienceAchieve personal sales goals while supporting the goals of the teamAnswer questions and provide directions in a courteous and expeditious manner.Operate within the areas of rental counter, gold choice, and exit gate at the locationAid in vehicle selection and upgradeAccurately record the customers information to complete the rental record and maintain all paperwork associated with the rentalQualify and process customer rentals with accuracy and attention to detailDrive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfactionMaintain appearance appropriate for providing best in class customer service in accordance with established guidelinesKeep work area organized and free of clutter.Educational Background:High School Diploma or equivalent Professional Experience:1- 2 years customer service and/or sales experience required. Basic Qualifications:Passion for customer service and attention to detail - Goes the extra mileProven strong sales and closing skills and the ability to sell in a friendly, engaging mannerA minimum of one year of sales or customer experience in a high volume or service oriented environmentStrong computer proficiency, including typing skills and the ability to navigate through multiple computer systemsMust be able to:Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skillsDemonstrate professionalism and interpersonal skillsProven experience of working well within a team.100% customer focus, with proven experience within a customer facing environmentWork flexible shifts including weekends and holidays; and work overtime as requiredWork outdoors during all weather conditionsLift up to 25 poundsStand or sit for long periods of time Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/VetsCompany DescriptionHertz CareersCongratulations on taking the first step in becoming a part of the highly qualified and motivated team that makes Hertz one of the top car rental/car leasing and equipment providers in the world. Joining the Hertz team is both a rewarding and challenging experience and can place candidates in any of our available positions in many of our airport, off-airport, regional, branch and headquarter facilities.
• Location: Las Vegas
• Post ID: 36964157 lasvegas