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Posted: Sunday, March 12, 2017 7:32 PM

The Internal Client Services Coordinator position will provide direct support to our internal clients across the USA.Provide customer service by receiving inbound calls and emails from internal clients at various city locations or from show siteResearch, troubleshoot, and resolve variance discrepancies by working within the Oracle system or otherEnsure all controls are in place based on SOX compliance prior to processing a requestMaintain acceptable levels of call and processing standards while achieving best in class survey scoresValidate and document all call and adjustment requests Ensure approvals for all adjustment, credit, or refund requests based on company guidelinesProcess validated adjustments into the Oracle AR applicationEnsure client accounts are updated correctlyData entry in excel and maintain department database recordsStay current on best practices, policies, and procedures and servicing that may impact resultsScan, index, file, and retrieve files, while verifying information from sales and customersParticipate in corporate initiatives and IT projects by providing solutions, ideas, testing, and other functions as neededAdhere to key processes as it relates to SOX compliancePerform additional duties as assignedSome college coursework preferred (Accounting, Finance, or Business Administration)Continued education in AR and credit card industry services and trendsMinimum 3 Years PC Skills required with MS:Office including intermediate to advanced level proficiency in Excel, Word, and Outlook Email. 2+ years combined experience required in: customer service, credit card servicingOracle Application experience highly preferredExcellent interpersonal, communication, and writing skills in a professional settingStrong computer and organizational skillsHigh proficiency in multitasking and keeping to tight timelinesAbility to work both independently and in a team environmentFlexibility with work schedule (required to change shifts and work days as business needs dictate)Flexibility with work hours (must be able to work overtime as business needs dictateOffice environment, less than 5 travel, rotation schedules to include some weekends

Source: https://www.tiptopjob.com/jobs/64764219_job.asp?source=backpage


• Location: Las Vegas

• Post ID: 25576714 lasvegas
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