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Posted: Wednesday, March 8, 2017 12:35 PM

Position Overview: 13;
The primary responsibility of the Executive Director of IT Operations is to provide leadership, direction, oversight, and support to the overall IT Operations team. The Executive Director will establishing and manage service level agreements that align with business, streamline processes, manage vendors and maintain efficient and high quality operations.

All duties are to be performed in accordance with departmental and Las Vegas Sands Corp.s policies, practices, and procedures.
Essential Duties and Responsibilities: 13;
:Direct IT operations including: Service Desk, Desk Side and Telecommunication Services, Network Operations Center, Application Support, Network Support, Systems Support (including iSeries), Change Management Administration and any Vendor provided services for these functions.
:Delivery of service request, incident, problem, and change management in accordance with ITIL best practices.
:Establish and achieve Service Level Agreements (SLAs) including performance and availability objectives and delivery of service excellence.
:Management and monitoring of all IT services and infrastructure including structured operational reviews.
:Provide periodic operational reviews with key customers to ensure services provided and improvement plans established that are in alignment with customer expectations.
:Interact with Program Management Office (PMO) Team to align to project portfolio and provide the resources necessary to deliver on requirements.
:Establish high performance standards for managers and resources assigned and develop and communicate measureable goals and objectives.
:Work directly with the business to ensure their requirements are met and addresses escalations in accordance with the process of record.
:Respond effectively to internal and external audit reports and recommendations and works with the audit team to define specific measurable requirements and determination of level of effort to execute audit requirements.
:Build a positive working environment and ensures that all resources are recording their work in the systems of record and are executing their work in accordance with the process of record.
:Understand and meets financial, performance, time reporting and productivity reporting objectives.
:Collaborate to identify and provide solutions to process changes working with process owners and steward to provide input and review of standard operating procedure modification and creation.
:Participate daily in the operation to ensure:
:Standards are achieved and measurements are within prescribed service levels.
:Quality of service is provided and interaction with customers is reflective of quality services.
:Proper role modeling for employees and mentoring of managers and employees is provided in a timely structured manner.
:Problem areas are identified, corrective action taken, and root causes are determined to eliminate future issues.
:Provide the team clear direction to achieve IT Operational objectives through industry best practices, effective resource deployment, coaching, and cross functional training.
:Provide high degree of leadership in the support and delivery of high profile projects and initiatives.
:Manage responsibilities for assigned department including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction as well as hiring, termination, training and succession planning processes.
:Establish strong relationships with business stakeholders. 13;
Additional Duties and Responsibilities: 13;
Additional Duties and Responsibilities: 13;
Additional Duties and Responsibilities: 13;
Minimum Qualifications: 13;
Company Standards of Conduct
All Venetian Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Companys s


• Location: Las Vegas

• Post ID: 25526104 lasvegas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017