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Posted: Monday, February 5, 2018 3:38 PM

Job Description:/h3:
Summary/Objective
The DiTRONICS Field Services Manager is responsible for the management of service technicians responsible for installation and maintenance of ATMs, ticket redemption kiosks, cash advance, check cashing and other related products for DiTronics nationwide gaming clients. The position will have supervisory responsibilities for several levels of technical personnel with a wide range of technical skills.
ESSENTIAL FUNCTIONS:
:Managing the technicians responsible for installation and repair of ATMs, ticket redemption kiosks, cash advance, check guarantee and other related products
:The scheduling of technician deployments to complete on time, and within budget, installation project deliverables
:Prepping and configuration of equipment in preparation for customer delivery.
:On:site training of customer technical personnel responsible for the operation and servicing of Ditronics equipment/services
:Provision of quality repair services for customers meeting Ditronics SLA commitments
:Scheduling and completion of equipment PMs
:Ensuring service technicians conduct themselves in a professional manner in all interactions with customer personnel adhering to company policies and procedures
:Gathering of log files and other technical information to assist Ditronics engineering in diagnosing possible product defects
:Working with Ditronics technical support center, sales and account management functions as a team member delivering customers excellence in service.
:Auditing, as requested, 3rd party service organization performance to assist the Manager of 3rd party vendors in providing high quality repair and installation services
:Supervisory duties including hiring, performance reviews and mentorship/career development for service technicians
:Ensure staff is adequately trained and equipped to perform their duties
:Interface with customers on a regular basis via email, phone, web meetings, and in person
:Maintain software and hardware version control systems for deliverable products.
:Provide gaming lab installation and support of DiTronics regulated products
:Develop standard task hours to assist in developing project timelines, project costs and department budgets
:This position may require approximately 50 travel
:Other duties as assigned
COMPETENCIES AND SKILLS:
:Technical knowledge
:Analytical ability
:Multi:tasking
:Planning and scheduling of work for multiple and varied projects
:Ability to recruit, motivate and lead
:Excellent interpersonal communication: both written and verbal
:Maintain composure when faced with difficult situations, personalities and tasks
:Ability to work independently and with tight deadlines
:Ability to think outside the box
REQUIREMENTS
:Bachelors Degree or equivalent in computer science, business, technology or related field.
:Expert knowledge of most Microsoft windows desktop systems.
:IT network design and management experience including TCP/IP, topology, firewall/router principals, web filters, VLANs, etc.
:Strong overall knowledge of Microsoft server systems and databases
:Experience working in casino environments and interfacing with casino departments such as cage, slot and IT operations
:Knowledge of casino gaming based back office systems including IGT, ATI, Bally and Konami a plus
:Available to work flexible shifts and occasional weekends.
:Must successfully pass a drug testing and background check.
:Must be able to obtain multiple states gaming license and/or tribal licensing
:Must be willing to travel domestically up to 50 of the time and sometimes on little to no notice
SUPERVISORY RESPONSIBILITY
This position has supervisory responsibilities
WORK ENVIRONMENT
This position works in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Noise level in the work environment is moderate.
PHYSICA

Source: https://www.tiptopjob.com/jobs/77274536_job.asp?source=backpage


• Location: Las Vegas

• Post ID: 39981017 lasvegas
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