Home > Las Vegas jobs > Las Vegas management/professional

Posted: Saturday, February 3, 2018 12:37 AM

Job Description:/h3:
The Restaurant Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak n Shake operational and financial standards on scheduled shifts as well as building a well cross trained staff within the Restaurant. The Restaurant Manager has responsibility for assessing Associates performance to identify opportunities for development and coach for improvement as well as Food and Labor Control within his/her assigned Restaurant. This position has accountability on his/her shift for the correct delivery of Steak n Shake procedures, policies and specification which deliver the highest quality burgers and shakes along with extending great service to our Guests. The Restaurant Manager will partner directly with his/her General Manager and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Effectively Manage a Steak n Shake shift by executing the 14 point walk, ensuring great service and financial controls
Ensure food is properly stored and prepared in regard to food safety regulations and recipe adherence
Ensure service, hospitality, accuracy and speed standards are achieved
Execute shift labor management and labor scheduling components of the Labor Scheduling System
Ensure accurate inventory levels through accurate ordering case averages
Maintain strict compliance with health, safety and security standards and procedures
Train, coach and inspire Associates to deliver exceptional service, food and environment to the Guest
Demonstrate effective decision making and problem solving skills that support the Steak n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
Lead by Example
Authority to hire, discipline and terminate associates in partnership with the General Manager
Specific Duties and Responsibilities
Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year:
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
Immediately address Guest concerns and complaints utilizing the Steak n Shake Guest Recovery Model : L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Motivate all Associates to deliver great hospitality toward all guests and other associates
Create a positive team environment with knowledgeable associates working together through shift huddles, structured training and ongoing coaching

Brand Protection: Operate in accordance with our Quality, Service and Cleanliness Standards (QSC) and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people:
Execute the 14 point walk using the Three in One tool: ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / restocked for meal periods, and consistently moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
Interview and recommend new candidates to General Manager for employment using the Select the Best tool
Lead, train and develop the trainers to effectively train new associates and cross train current associates using the Steak n Shake training program; Earning your Wings through effective training plans and communication
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull a


• Location: Las Vegas

• Post ID: 40238962 lasvegas is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018