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Posted: Thursday, March 9, 2017 3:53 PM

Job Description:/h3:
POSITION SUMMARY: Concierge is dedicated to providing the highest level of service at all times. Guest interactions are via telephone and email communication. Concierge will focus on building the guest relationship with complete itineraries encompassing as many Hakkasan Group brands as possible.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
:Adhere to all job standards set in place and continuously receive higher then 90 on all shops
:Use proper verbiage, spelling, and grammar on every communication
:Build a rapport with guests with positive, informative interactions and by anticipating guest needs to keep them coming back to the venues
:Problem solve effectively while maintaining sincerity in difficult situations
:Be proactive and alert management immediately with any discrepancies or issues
:Respond to email inquiries from hotels within 30 minutes
:Forward inquiries or credit card authorizations to correct department: Marketing, Security, Restaurant, Catering and Sales, Nightclub
:Email hourly reservation and guest list updates to venue managers and executives
:Follow all direction from executive team
:Input events in Venue Driver when requested
:Knowledgeable of entire corporate office functions and departments
:Maintain knowledge of Hakkasan venues and amenities to accurately answer any questions
:Use customer relationship management systems to accurately organize tasks, assign leads and develop guest profiles by inputting notes for each guest on every interaction
:Accurately create reservations in Venuedriver and Open Table with guests contact information, time, date, minimum, special request/allergies and VIP notes
:Research guest history and proactively provide venue with any background and pertinent profile information necessary to create a seamless experience for the guest
:Prioritize high volume of daily requests to ensure higher tier guests are taken care of first
:Ask detailed questions to minimize volume of complaints by resolving issues independently
:Follow all existing standard operating procedures in place and adhere immediately to all new policies that are added to the department
:Utilize sales techniques to upsell guest to companys portfolio of nightclubs, restaurants, hotels, etc and develop a custom itinerary for each guest
:Be a team player and work well with colleagues to assist with special projects and additional tasks
:Maintain privacy and confidentiality on any sensitive guest issues, departmental information and guest information including contact and credit card numbers
:Develop and maintain relationships with specialty vendors to provide extended services to highest tier clients
:Interact with hosts, managers, and shared services to oversee companys strategic plan and brand is being carried through consistently

EDUCATION/REQUIREMENTS:
:High School Diploma or equivalent preferred
:1+ years of customer service and multi: lined telephone experience preferred
:Proof of eligibility to work in the United States
:Valid Drivers License
:21+ years of age
:Maintain a professional, neat and well:groomed appearance adhering to company standards

WORKING KNOWLEDGE REQUIREMENTS:
:Proficient in Windows Office, Microsoft Office, Mac OSX, POS systems
:Multi:line phone
:Outlook

WORK ENVIRONMENT and SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
:Minimum availability requirements: must be open Thursday: Sunday
:Work varied shifts to include days, nights, weekends and holidays
:Small to Medium office environment
:Personal desk space
:Noise level in the work environment is usually moderate
:Work office may be Hakkasan Restaurant and/or Hakkasan Group Corporate OfficesCompany

Source: https://www.tiptopjob.com/jobs/64456824_job.asp?source=backpage


• Location: Las Vegas

• Post ID: 25538064 lasvegas
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