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Posted: Sunday, March 12, 2017 8:17 PM

The incombent in this position is responsible for providing guests with a positive experience while maintaing Downtown Grands brand standards.Provide superior service to guestsAssist guest with inquiries regarding room and/or dinner reservations,as well as in room dining ordersAnswer incoming calls and transfer to appropriate lineAssist guests with wake up callsDispatch the bell desk and engineering using a radioAssist the front desk with their callsWork in conjuctionwith the Casino Marketing Team regarding their events and promtoionsPrevious experience in a call center preferably in a hospitality environmentExperience working on a keyboard and to type 35 wpmAbility to accurately enter informationAbiltiy to communicate effectively and make caller feel comfortable


• Location: Las Vegas

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